Terms and Privacy Policy

Objective

This Privacy Statement outlines the privacy and data protection principles followed by DefendXTech Information Security ("DefendXTech.com", "we", "our", or "us") concerning the personal information of customers, partners, employees, applicants, contractors, vendors, prospects, and other individuals whose data we process ("Data Subjects").

It explains how DefendXTech collects, uses, shares, and safeguards personal information across its operations and through its website defendxtech.com. This statement applies to any personal data provided to us directly or obtained through legitimate third-party sources, subject to applicable data protection laws.

Scope

This Privacy Statement covers DefendXTech's online and offline information practices, including:

• Collection and processing of personal information through our website and digital platforms.
• Communication via email, phone, or other channels related to our cybersecurity services.
• Use of analytics, cookies, and marketing technologies to enhance user experience.

DefendXTech's website may contain links to external websites provided for informational purposes. These third-party sites operate under their own privacy policies, and DefendXTech is not responsible for their content or data practices.

Our website and services are not directed toward individuals under the age of 13. By accessing our site, you confirm that you are at least 13 years old or using it under adult supervision.

Personal Information We Collect

DefendXTech may collect the following categories of personal information:

• Name, email address, phone number, job title, organization, country, and city.
• Information submitted through online forms, inquiries, or direct correspondence.
• Technical information such as IP address, browser details, cookie identifiers, and device data when you visit our website or use our digital tools.

We may also collect limited data from third-party or social media platforms if you engage with DefendXTech through such channels, consistent with your privacy settings on those platforms.

If you access the website through a mobile device, we may collect device details, advertising ID, and location data, subject to your consent and platform settings.

How We Use Your Data

We use collected data to:

• Respond to service requests, inquiries, and support needs.
• Provide product, subscription, and marketing-related information.
• Perform business operations, billing, and contractual obligations.
• Improve website usability and conduct performance analytics.
• Run campaigns, deliver targeted content, and conduct market research.
• Maintain compliance with applicable data protection and cybersecurity regulations.

Processing activities are based on legitimate business interests, contractual necessity, or your explicit consent where required by law.

Sharing of Personal Information

DefendXTech does not sell or rent your personal data. Information may be shared only under the following circumstances:

• With affiliated entities and trusted partners working under confidentiality agreements.
• With service providers that support our operations (e.g., data hosting, analytics, communications).
• To comply with legal obligations, law enforcement requests, or court orders.
• To protect our rights, property, or safety and that of our clients or the public.
• During reorganization, merger, or acquisition, where equivalent data protection is maintained.

Data Accuracy and Preferences

You may access or update your personal information via your account (if applicable) or by contacting us directly.

You may also:

• Unsubscribe from newsletters or promotional emails at any time.
• Manage cookie preferences through your browser or device settings.
• Disable push notifications on mobile devices.

Cookies and Tracking Technologies

Cookies help us enhance functionality, analyze traffic, and improve performance. The types of cookies used include:

• Necessary cookies: Enable core site functionality.
• Performance cookies: Measure traffic and optimize user experience.
• Functionality cookies: Support personalization and enhanced services.
• Targeting cookies: Facilitate tailored advertising and content.

You can configure your browser to block or delete cookies, though this may limit certain website features.

Data Security and Confidentiality

DefendXTech employs appropriate physical, administrative, and technical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction.

All third-party processors acting on our behalf are contractually bound to uphold equivalent data protection standards and use information only for authorized business purposes.

Your Rights

Depending on applicable laws (e.g., GDPR, LGPD, PDPB), you may exercise the following rights:

• Access your personal information.
• Request correction, deletion, or restriction of processing.
• Withdraw consent to data usage.
• Request data portability where applicable.
• Object to automated decision-making or profiling.

Requests can be made by contacting DefendXTech at the address provided below.

Data Retention

Personal information is retained only as long as necessary for the intended purpose, contractual performance, legal compliance, or legitimate business interests.

International Data Transfers

Where necessary, DefendXTech may transfer personal information to trusted service providers or partners located outside your jurisdiction. Such transfers will comply with applicable data protection requirements and utilize recognized safeguards such as standard contractual clauses.

Grievance and Contact

For any questions, concerns, or grievances related to privacy or data protection, please contact:

Complaints will be addressed in accordance with applicable laws and internal grievance procedures.